A review of Dr S Williams by Annoyed patient written on Wednesday 17th of June 2015
Dr Williams is an excellent GP. Been my GP for many years. But trying to get an appointment to see him is impossible both at viewfield and st ninians practices. Hope that people in charge of the practices read this please change your system I have been trying to get an appointment for months yes months. You call at 8.30 phones engaged. You eventually get through and they have no appointments. So you start all over again the next day. It's not convenient to keep calling as I work. And I thought that you were supposed to be able to see a GP within 48 hours of requesting an appointment. And why doesn't the surgery have an online booking facility like other surgeries have, at least patients would not have to run the gauntlet of getting past the receptionists that always ask the same thing "is it urgent" if it wasn't urgent I wouldn't need to see a doctor and honestly it's none of their business they are receptionists and have no GP training. So come on revise they way you work the appointment system as you could be putting peoples lives at risk. And could you look at your repeat prescription service whomever deals with this system especially at st ninians needs sacked don't know how many times my prescription has went missing and never been delivered to the chemist..
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